Help Center

How can we help?

Browse by topic below, or reach the right inbox directly. Most questions about courses, your account, and billing are covered here.

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Tap a question to open its answer.

1

Getting Started

iGurus is an expert-led e-learning platform offering bite-sized Klips, full courses, AI-powered personalised learning paths, and verified certificates across a wide range of subjects — so you can learn at your own pace, on any device.
Creating an account is free and takes less than a minute. Click here to register and get started right away.
Some courses and Klips are completely free. Others are paid. Browse the full catalogue to see pricing on individual items.
Klips are focused, 5–15 minute lessons designed to deliver one key idea per session. They're perfect when you want to learn something specific without committing to a full course.
2

Courses & Learning

The platform analyses the topics you've explored and suggests the next Klips or courses most relevant to your goals — helping you build skills in a logical, personalised order rather than searching from scratch.
Yes. Verified certificates are available on completion of eligible courses. They include your name, the course title, and a unique verification link so anyone can confirm authenticity.
Absolutely. iGurus is fully responsive and works on smartphones, tablets, and desktops — no app download required. Just open your browser and pick up where you left off.
Access details vary by course and are shown on each course page before you purchase. Browse courses to check individual listings.
3

Payments & Refunds

Accepted payment methods are displayed at checkout, where you can choose the option that suits you before completing your purchase.
Refund eligibility is described in our Refund & Cancellation Policy. Please review that page for full details before purchasing.
No. The price shown at checkout is exactly what you pay — no surprise charges, no hidden fees.
Yes — we regularly run promotions and coupon codes across courses and Klips. Apply any valid code at checkout before completing your purchase to see the discount reflected in your total.
4

Instructors

You can apply through our instructor registration flow. Apply to become a teacher and our team will review your application.
Every instructor application is reviewed by the iGurus team before approval. We check credentials, teaching experience, and content quality to ensure learners get expert-level instruction.
Instructor earnings are calculated from course and Klip sales and paid out on a monthly basis, in line with the payout terms in your instructor agreement.
Yes. Once approved, you can create and publish as many courses and Klips as you like from your instructor dashboard.
5

Account & Privacy

Your data is handled in accordance with our Privacy Policy, which describes what we collect, how we use it, and your rights.
Go to the Forgot Password page, enter your email address, and we'll send you a reset link within minutes.
You can update your name, photo, bio, and other account details anytime from your account settings page.
We don't currently offer self-serve account deletion. Please contact our support team and we'll process your request promptly.
6

Certificates & Progress

After completing all lessons and assessments in an eligible course, your certificate is generated automatically. Visit your certificates page to download or share it.
Yes. Every certificate includes a unique verification URL that anyone can visit to confirm its authenticity — useful for CVs, LinkedIn, and job applications.
Your progress is visible on your student dashboard. You can see completed lessons, quiz scores, and how far through each course you are.
You can retake quizzes. Most courses allow multiple attempts so you can revisit the material and try again at your own pace.

Talk to us

We reply within one business day. Pick the channel that fits your question.

General & courses

Questions about an enrolment, your learning progress, or how the platform works.

support@igurus.org

Billing & refunds

Payment issues, invoice requests, refund queries, and purchase confirmations.

billing@igurus.org

Conduct & concerns

Raise a concern about an instructor, a course, or community conduct that needs review.

contact@igurus.org

Prefer to just get started?

Tell us the topic you want to learn — we'll suggest a course that fits before anything is charged.

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